Experian is expanding its use of the ServiceNow AI Platform as part of a broader enterprise AI strategy aimed at automating business operations, improving governance and delivering AI-powered experiences across the organization.
The expanded deployment builds on the companies’ long-standing relationship and deepens their strategic partnership by integrating Experian’s data and decisioning capabilities directly into ServiceNow workflows. Together, the companies plan to help enterprises move AI from isolated pilot projects to large-scale operational deployments.
AI Workflows Power Enterprise Operations
Experian is using ServiceNow’s AI Platform to automate intelligence across multiple business functions, including employee onboarding, third-party risk management and governance processes.
By connecting human resources, IT, asset management and risk operations within ServiceNow’s unified platform, Experian aims to improve employee experiences while providing greater visibility across enterprise workflows.
The platform’s autonomous AI workflows continuously learn from operational data, allowing AI agents to make increasingly informed decisions while maintaining governance, compliance and auditability.
Native Integration Expands AI Decision Making
A key part of the expanded partnership is the native integration between the Experian Ascend Platform and the ServiceNow AI Platform.
The integration allows organizations to access Experian’s data, analytics and decisioning capabilities directly inside ServiceNow workflows. That intelligence can then be used by AI agents to automate high-value business processes that require trusted data and governed decision making.
Initial use cases include employee verification during onboarding, third-party operational risk assessments and AI model lifecycle governance.
Partnership Focuses on Enterprise AI Adoption
ServiceNow said the expanded deployment reflects a broader industry shift toward enterprise-wide AI transformation rather than isolated automation projects.
Damian Stirrett, group vice president and general manager for UK and Ireland at ServiceNow, said Experian is embedding AI into critical business decisions while connecting intelligence directly to operational workflows.
Keith Little, president of Experian Software Solutions, said organizations looking to scale AI need trusted infrastructure and governance alongside advanced AI models. He said the partnership with ServiceNow helps combine trusted intelligence with governed AI workflows that businesses can deploy across the enterprise.
The Bottom Line
Experian is significantly expanding its deployment of the ServiceNow AI Platform to automate enterprise operations, strengthen governance and scale AI across the business. The deeper integration between ServiceNow and the Experian Ascend Platform gives organizations access to trusted data and AI-driven decisioning within connected workflows, supporting broader enterprise adoption of autonomous AI.