ServiceNow (NYSE: NOW) is everywhere in the enterprise: IT service desks, employee workflows, approvals and a steadily expanding list of custom business apps. The platform’s footprint is extensive, but it also means even a small change can require extensive time and resources. What starts as “we just need a simple workflow” can quickly involve requirements, design, configuration, testing and several calendar invitations.
With an eye on this challenge, Dyna Software’s Platform Copilot has been launched to make the ServiceNow delivery process less of a relay race. Platform Copilot is Dyna Software’s AI Engineer for ServiceNow, designed to help teams move from a business need to a proposed and configured ServiceNow solution through a more connected workflow.
Platform Copilot connects to a customer’s ServiceNow development instance through standard APIs. According to Dyna Software, it reviews relevant applications, data structures, configurations and dependencies before helping users assess a request. Teams can arrive with detailed requirements or simply start with a high-level goal, then work through missing information, possible approaches and implementation plans.
The product accepts plain-language requests as well as workshop materials, meeting transcripts, screenshots, diagrams and whiteboard images. That is a practical feature because useful business requirements rarely show up in a clean document with every field completed. Sometimes the real requirement is in a slide deck or a photo of a whiteboard taken five minutes earlier.
Dyna Software says Platform Copilot can help create ServiceNow configurations, workflows and applications across native and custom apps, as well as portals. Teams can preview proposed work before the final build, provide feedback and refine changes as they go. The product can also support follow-on tasks such as Automated Test Framework tests, knowledge articles and build documentation. Governance safeguards can be applied to sensitive fields and data, based on the ServiceNow schema. This ensures platform governance is in place while delivery efforts are accelerated.
For organizations, the business value is the more direct path in going from a business requirement to a working ServiceNow solution. By keeping requirements, design and configuration connected, Platform Copilot is designed to give business users and technical specialists a shared workflow while freeing experts to spend more time on architecture, governance and complex delivery needs. Visit www.dynasoftwareinc.com for additional detail.